FAQs
Where are you located and where do I park?
You’ll find us at 199 Swan Street, Richmond, 3121 (Look for the pink building)
Street parking is available on Swan Street for 2 hours. Please do not park outside of the Salon from 4:30pm-6:30pm as it is a clearway zone.
Car parks are located at Coles on Swan Street, East Richmond Station or behind the salon on Charlotte Street.
What is your cancellation policy?
If you wish to cancel or reschedule less than 48 hrs before your appointment, we take 50% of the booking cost as a cancellation fee.
If you cancel or reschedule your appointment less than 24 hours before your appointment, a 100% cancellation charge will be incurred.
If you don’t show up for your appointment, we have no way of trying to fill your spot so you will be charged 100% of the service cost. We send out confirmation texts 7 days in advance.
If you can’t attend an appointment due to unforeseen sickness (including covid) we will require a copy of a medical certificate in order to consider waiving any cancellation fees.
What brands do you use and are they cruelty-free?
Our colour specialists here at TKAY have dedicated their combined 20+ year careers to hair colouring, ensuring that we can adopt the latest innovations in hair care.
We use and stock Maria Nila, Redken, OWAY and Virtue Labs.
Our promise is to help keep your hair, as well as our planet as beautiful as possible by only using the cleanest, ethically sourced and highest quality brands.
Do you colour hair extensions?
Yes we do at an additional cost. Your extensions will be coloured after your appointment in order to colour match to your natural hair and will be ready within the next 2 business days.
Colouring your extensions comes at your own risk, and we do not take responsibility for any unlikely damage.
Please note we only colour varying on the brand and the condition of the extensions. If you wish to bring your extensions in please get in touch prior to your appointment so that we can assess and provide you with a quote.
For all enquiries please send any information to info@tkaystudio.com.