TKAY Pty Ltd (ACN 623 832 413) (“we”, “us” or “our”) are committed to respecting your privacy.
1 Openness and transparency
We are committed to protecting your privacy and respecting and upholding your rights under the
Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We
ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with
inquiries or complaints from individuals about compliance with the APPs.
By accessing and using our website, salon, studio, products and services, you agree to and consent
to the collection, use, storage and disclosure of personal information by us as set out in this Privacy
2 Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or
can be reasonably ascertained, from that information or opinion (whether true or not, and whether
recorded in a material form or not).
The type of personal information we collect from you includes, without limitation, the following:
your full name;
date of birth;
credit card information;
your device ID, device type, geo-location information, computer and connection information,
statistics on page views, traffic to and from the sites, ad data, IP address and standard web
details of the products and services we have provided to you or that you have enquired about,
including any additional information necessary to deliver those products and services and
respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or
app or indirectly through your use of our website or app or online presence or through other
websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys;
billing information (including credit and bank details); or
any other personal information that may be required in order to facilitate your dealings with
We will collect personal information only by lawful and fair means and not in an unreasonably
intrusive way. Generally, we will collect personal information directly from you, and only to the extent
necessary to provide our products and services requested or ordered by you and to carry out our
administrative functions or as required by law. We will not collect sensitive information from you.
We may also collect person information from you when you fill in an application form, communicate
with us, visit our website, provide us with feedback, complete online surveys or participate in
competitions. We may collect personal information about you from our business partners or from third
If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we
may not be able to provide you with any or all of our services as requested. If you wish to remain
anonymous when you use our website do not sign into it or provide any information that might identify
We require individuals to provide accurate, up-to-date and complete personal information at the time it
4 What do we do with your personal information?
We use and disclose your personal information for the purposes for which the information is collected,
or for a directly related purpose, including (but not limited to):
providing our website, products and services to you;
administering, protecting, improving or optimising our website, products and services
(including performing data analytics, conducting research and for advertising and marketing
billing you for purchasing or using our website, products and services;
informing you about our website, products, services, rewards, surveys, contests, or other
promotional activities or events sponsored or managed by us or our business partners;
responding to any inquiries or comments that you submit to us;
verifying your identity;
any other purpose you have consented to; and
any use which is required or authorised by law.
5 Disclosure of personal information
We may disclose your personal information to:
third-parties we ordinarily engage from time to time to perform functions on our behalf for the
any person or entity to whom you have consented to us disclosing your personal information
our external business advisors, auditors, lawyers, insurers and financiers; and
any person or entity to whom we are required or authorised to disclose your personal
information to in accordance with the law.
6 Access and management
Subject to some exceptions provided by law, you may request access to your personal information in
our customer account database, or seek correction of it, by contacting us. See section 11 : Contact
information. Should we decline you access to your personal information, we will provide a written
explanation setting out our reasons for doing so.
We may charge a reasonable fee that is not excessive to cover the charges of retrieving your
personal information from our customer account database. We will not charge you for making the
If you believe that we hold personal information about you that is not accurate, complete or up-to-date
then you may request that your personal information be amended. We will respond to your request to
correct your personal information within a reasonable timeframe and you will not be charged a fee for
correcting your personal information.
or as otherwise required by law, we will take such steps as are reasonable in the circumstances to
destroy your personal information or to de-identify it.
7 Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we
may use your personal information to send you information about products and services we believe
are suited to you and your interests or we may invite you to attend special events.
At any time you may opt out of receiving direct marketing communications from us. Unless you opt
out, your consent to receive direct marketing communications from us and to the handling of your
personal information as detailed above, will continue. You can opt out by following the unsubscribe
instructions included in the relevant marketing communication, or by contacting us in writing at
8 Cross-border disclosure
We may disclose your personal information to third party recipients located in or outside of Australia in
order to provide our website, products and services to you (Recipients).
When entering into a transaction with us you consent to your personal information being disclosed or
transferred to such Recipients and you acknowledge and agree that we have no obligation to take
such steps as are reasonable in the circumstances to ensure that the information that is transferred or
disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also
agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the
Recipient of the AAPs.
9 TKAY Studio website
When transmitting personal information from your computer to the TKAY Studio website, you must
keep in mind that the transmission of information over the Internet is not always completely secure or
error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in
relation to any breach of security or any unintended loss or disclosure of that information.
The TKAY Studio website may use 'cookies' or other similar tracking technologies on our website that
help us track your website usage and remember your preferences. Cookies are small files that store
information on your computer, TV, mobile phone or other device. They enable the entity that put the
cookie on your device to recognise you across different websites, services, devices and/or browsing
sessions. You can disable cookies through your internet browser but if you do so, you may not be
able to fully experience the interactive features of the TKAY Studio website.
We may hold your personal information in either electronic or hard copy. We take reasonable steps to
protect your personal information from misuse, interference and loss, as well as unauthorised access,
modification or disclosure and we use a number of physical, administrative, personnel and technical
measures to protect your personal information. For example, we utilise Kitomba salon management
software to ensure all personal information is securely protected.
However, we cannot guarantee the security of any personal information transmitted over the internet
and therefore you disclose information to us at your own risk. We will not be liable for any
unauthorised access, modification or disclosure, or misuse of your personal information.
11 Contact information
please contact us at email@example.com or send mail to: 199 Swan St, Richmond VIC 3121.
TKAY Studio website.